HERA NEWS: HERA can now detect guest names from e-mail text

If guest names are mentioned in an e-mail request, HERA recognises them automatically.

HERA email guest name recognition
Sample request

This means you have to enter even less data manually and can send e-mail offers much faster.

This is especially useful for requests where the booker is asking for a confirmation.  Without even entering the guest names, the Reservation Agent can push the booking directly into the PMS and have the right profile attached.

Screenshot with Guest Names
HERA Page with Name Recognition

It’s even better for hotels that use the “HERA Booking Page” for the guest to confirm their booking.  The Guest names will automagically appear on the booking page, so the guest has an even smoother booking experience and does not need to enter the names again.

Leave a Reply

Your email address will not be published. Required fields are marked *