Helping Hotels Reply to Emails

Drowning in COVID-19 Cancellations?

Our Digital Assistant for Hotel Reservation Agents can help.

Setup Your Free Cancellation Assistant

3rd Party Cancellations

Respond with a well crafted message explaining that guests need to cancel where they booked and include the right link for their convenience.

Voucher instead of Cash

Convert guests with non-refundable bookings into happy future guests while protecting your cash flow by sending a voucher with a optional added bonus.

Frequently Asked Questions

Communication with your guests is EVERYTHING in these trying times.  Help your team provide consistent and correct answers to common questions.

Free Email Add-In / Extention

Certified Add-ins / Extensions available for free for the most common Email clients via their app markets.

"When Corona (SARS-CoV-2) we saw our customers overwhelmed with a wave of cancellation and question emails.  Although our AI-powered Reservation Assistant was trained to help hotels send beautiful offers, we realized we could train HERA to help Hotel Reservation Agents handle the onslaught of cancellation Emails and questions.  Now although we really hope they don't have to use it, we want to give all hotels free access to this service.  "


Brendan May

Managing Director

Staff from all departments can respond to Emails

Convert cancellations into future business

Answer Emails in less than half the time

HERA - Hotel Email Reservation Assistant

HERA is an intelligent Email Add-in built for Hotel Reservation Agents to help respond to Emails.

Get the free HERA Add-in from the Microsoft App Source Marketplace 

Install the HERA Outlook Add-on

Get the free HERA Chrome Extention for Gmail from the Chrome Web Store

Install the HERA Chrome Extension for Gmail

© 2020 Hotel Res Bot UG (haftungsbeschränkt)

Legal NoticePrivacy Policy

Data Protection

As a European company we fully respect GDRP rules.  A Data Processing Agreement will automatically be sent to you or the signing authority during the sign up process.

Stay in Full Control

HERA prefills the fields so you don't have to, but you stay in full control.

Home Office

HERA works in home office settings so you can respond to Emails without having to go to the office.


Respond differently depending on which channel the booking was made.

Voucher No Cash

Guest won't rebook because they don't know when they can travel again.  Providing a voucher is a compromise guests will accept; especially if you sweeten the deal with an optional bonus.

Efficient & Personal

All messages suggested by HERA are fully editable so you can adapt for any situation.